arrow_back All insights

Health apps and your privacy: what to look for

Before you trust an app with health information, check a few things. A plain-language guide to the privacy questions worth asking.

Health information is among the most personal information there is. Before you share it with an app, a few questions can help you decide whether to trust it.

What does it collect, and why?

A good app collects only what it needs to do its job and explains why. Be cautious if it asks for access to your contacts, location or microphone without a clear reason.

Where is the data stored, and how is it protected?

Look for information on where data is stored and how it’s secured. Being clear about this is a good sign.

Who can see it?

Check whether the app shares data with third parties, uses it for advertising, or lets you control who in your household or care team can see it.

Can you export or delete your data?

You should be able to take your information with you, and to delete it when you’re done.

Is the policy clear and honest?

A privacy policy should be readable by a non-lawyer. Consent for optional things, like analytics, should be a separate choice you can change later.

Red flags

  • A vague policy, or none at all
  • Asks for far more permissions than it needs
  • Makes it hard to delete your account
  • Promises that sound too good to be true
In Canada, privacy law such as PIPEDA sets baseline rules for how organisations handle personal information. A trustworthy app explains how it meets them.

This article is general information, not medical advice. For questions about your own health, talk to your care provider. In an emergency, call 911.

Need something that isn’t here?

Tell us what would help you and your family. We read every message.